HOW MANAGEMENT OF IS PROJECTS IMPACT QUALITY AND NET BENEFITS OF BUSINESS SYSTEMS CASE OF A MALAWIAN ICT COMPANY

Abstract

To date there is no in-depth analysis and better understanding of cause and effect relationship among IS project management, system quality and net benefits in private sectors of developing nations. This research addresses this gap. This is a qualitative case study research with an explanatory and empirical approach. The data for the study was collected from purposive sample of 60 employees drawn from a Malawian ICT based company, using semi-structured interviews augmented by document analysis. The study‘s key findings even though not confirmatory reveal that there is a causal relationship among the conduct of implementing IS projects, the quality of the systems that come out of IS projects and the expected individual and group net benefits from the systems. The study also confirms the notion that IS projects are normally challenged and that the challenges in developing nations are more pronounced due to other unique factors like unstable economic environment, corruption and dishonesty. The study further show that cleanliness of data impacts the systems information quality and functionality. The study has limitations that hinged on the information access and unwillingness by research subjects to share vital information and data due to confidentiality concerns.