AN EXPLORATION OF ORACLE ENTERPRISE RESOURCE PLANNING USAGE ON WORKER PRODUCTIVITY AT THE RESERVE BANK OF MALAWI.

Abstract

This thesis explores the productivity of workers as related to the use of Oracle Enterprise Resources Planning Systems at the Reserve Bank of Malawi. This study topic was influenced after considering that the bank had made considerable investment in ERP systems with the overall aim of improving productivity inclusive the worker productivity. A mixed method of research was used for the study and data was collected from archival records and from a purposively selected sample of 50 participants. The study adopted the conceptual model from Leavitt (1965) model of an organisation to establish links between technology adoption in form of ERP and worker productivity. The study found that changes in technology induces positive changes in productivity of workers at the bank. That is the conclusion of this research indicates that Oracle ERP has a direct influence on the productivity of individual workers at the Reserve Bank of Malawi. From the findings of the study, it is evident that usage of Oracle ERP enhances the productivity of workers through informational elements, improved task completion and decision making. The study further recommends continuous training on the part of workers at the bank in order to optimise usage of ERP systems, and thereby maximisation of their potential benefits.